With approval, books from the QEP Bestsellers Catalog may be returned or exchanged within 45 days of purchase. A 5% restocking fee (amount based on $ value returned) applies provided books are in resalable condition. Customer pays for return shipping. No special orders books and DVD's may not be returned or exchanged. Shortages and damages must be reported within 10 days of receipt of order. To request return privileges, please call 800-323-6787.